8th October Update – Since this blog was first published, we have ended our relationship with existing third party ‘gig economy’ suppliers and offered all drivers employment directly with Ocado. We’re delighted that all drivers for Ocado Zoom can choose to be part of our permanent workforce with certainty of hours, competitive remuneration, and access to employee benefits that we believe are market-leading: Ocado pension, life assurance, share scheme participation, employee assistance programme, Ocado.com discount and more. All colleagues also benefit from our union recognition agreement with USDAW.
At Ocado our delivery drivers are the heart and soul of our business. We recognise this and strive to ensure Ocado is a place where our drivers want to make a long-term career.
It’s for this reason that over the past year we have been building up our delivery team at Ocado Zoom, our immediacy service which currently runs from a single site in Acton, west London (which currently is c1% of our home deliveries). Today over half of orders delivered by Ocado Zoom are made by directly employed drivers, with the rest fulfilled by third party delivery partners.
Today we’ve announced that we’re moving into the final stages of recruiting our Ocado Zoom Acton delivery team and ending our current third party supplier arrangements. As part of this process, all drivers currently working for our third party suppliers are being offered the opportunity to work directly for Ocado. All driver roles at Zoom Acton pay the London Living Wage by the hour and include uniforms, delivery vehicles and motor insurance. Contracts can be adapted for the flexibility people need from full time to fully flexible. Every role comes with market-leading employee benefits including health insurance, pension, holiday and share scheme.
We look forward to welcoming our new drivers to the Ocado Zoom team and continuing our focus on delivering a market-leading on-demand service to our customers.