Five top eco products for your baby and how to win them

This competition has now closed and the winners contacted

This week we focus on giving your baby a greener start, and have asked our baby buyer, Amisha, to select her favourite Ocado eco brands for new parents.

New Baby? Congratulations! Home delivery (no pun intended) has never been more convenient when you have a new baby. From nappies and wipes, through to washing liquids, stuff just got BIGGER and HEAVIER.

When a baby arrives in your house and heart, you really become aware of how your shopping impacts the environment now and in the future.

I have chosen some of my favourite brands that will ensure your new arrival has a small, lovely footprint on the Earth without you giving up performance and convenience.

 

Image of the baby products Continue reading

Want to meet our Super Fan?

Just before Christmas, I had a rather interesting request come through from the Call Centre. One of our customers, Olivia, wanted to know if we could help deliver an extra special Christmas present for her partner, David.

Olivia explained that David is passionate about customer experience, and will pore over YouTube videos to find out more about our operation, then quiz our drivers when the shopping arrives.

She wanted to give him the chance to spend a day in the life of an Ocado driver, and wondered if we could help make this idea a reality. In return, she offered to make a donation to our Charity of the Year, Macmillan Cancer Support.

Well, it’s not something we’ve done before, but I got chatting to a few people in our Service Delivery team and at the Hatfield Customer Fulfillment Centre (aka ‘CFC1’ – our first warehouse), and on Monday, we made it happen…

We provided David with an Ocado uniform and, in the morning, gave him a tour of the CFC, explaining how it all works and how customer experience is at the heart of everything we do. After lunch David went out in the Lemon van with Stephen, one of our experienced trainers, and helped deliver shopping to five customers.

Here’s a snippet of what he had to say afterwards:

I’ll be thinking of everyone each time I answer the door to a CSTM – and you’ll be pleased to know I won’t keep them at the doorstep with any more technical questions or requests for frozen tote temperatures!

A huge thank you to Stephen. He has a great sense that good training and attention to detail will benefit not only himself but also his team, as the CSTMs are the ambassadors
for the company.

I also really appreciated how friendly everyone was: Chris at the depot and all the other managers.

Two nice touches stand out:

  • The uniform and finding it at the hotel on Sunday evening – great idea!
  • And getting a lift home in an Ocado van – another big thank you to Steve.

Image of Naomi and David

Pleased to be of service!

Naomi, PR and Social Media Executive

Britain’s Next Top Supplier 2014

Britain's Next Top Supplier judges Tom Kerridge and  Sir Stuart Rose At Ocado we believe in nurturing British suppliers, so we’ve made it our mission to source the UK’s very best small producers. We love discovering exciting new products for our customers to enjoy and over the years we’ve supported hundreds of new, up-and-coming brands like Yorkshire Provender, G’nosh, Muddy Boots, Higgidy and What on Earth.

Now, with the backing of retail legend Sir Stuart Rose and chef Tom Kerridge, we’ve launched ‘Britain’s Next Top Supplier’, a nationwide search to find the next big thing in food and drink.

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Fantastic gifts for food lovers

Searching for the perfect Christmas present for the foodie in your life? Look no further – here, in no particular order, are our top 10 gifts for food lovers.

foodie gifts

1. Traditional German Mulled Wine. What would Christmas be without mulled wine? Ein bisschen boring, we think.

2. Jack Daniel’s Single Barrel. The cream of the crop when it comes to Tennessee whiskey: uniquely smooth and aromatic.

3. Joseph Joseph Hands-On Salad Bowl and Servers. Simple, elegant design for stylish salad-serving.

4. Daylesford Oak Measuring Spoons. A kitchen essential that would hang beautifully in any rustic countryside kitchen. Or a stylish city flat, for that matter.

5. SodaStream Pure Drinks Maker. Style and substance in one: make refreshing tipples of all types with this Earth Friendly, award-winning sparkling drinks maker.

6. Brindisa Paella for two hamper. Bring Spain to the table with all the spices and flavourings needed to rustle up an authentic classic.

7. Bordeaux Châteaux Collection. Not sure what kind of vino they’re keen on? With six varieties to sample, this is a great choice for a wine buff.

8. Booja Booja Hazelnut Crunch Artist’s Collection. These organic dark chocolate hazelnut truffles are sure to be a hit with even the most demanding critics.

9. The East India Company’s Orange with Gold Leaf Marmalade. Made with real gold, this is exotic decadence that’s sure to impress.

10. Ogilvy’s Honey Tasting Collection. Give their sweet tooth a treat with these 100% pure artisan cold-pressed honeys from across the world.

Bag a free bottle of Baileys Chocolat Luxe

Baileys luxeAh, Baileys. Christmas Day at my house just wouldn’t be the same without a little snifter of it after dinner. It’s as traditional for me as a giant Toblerone and the dog getting overly excited about discarded wrapping paper.

The folks at Baileys HQ often experiment with new twists for flavours and this year they have developed something really special: Chocolat Luxe. It’s the first ambient molten chocolate on the market – no other product contains real Belgian cocoa solids within an alcoholic liqueur. Each 50cl bottle contains over 30g of real chocolate, that’s a whopping 45% cocoa solids, making it a truly indulgent drinking experience for chocolate lovers. Additionally, the cream used to make Baileys Chocolat Luxe has come from over 1,500 independent Irish farmers – which adds a little something extra if you ask me.

Not sure if you’d like to give it a go this Christmas? Why not have a taste of the tipple on me? I’ve got 1,000 miniature bottles to give away this week – add one to your next shop to try before you buy.

To claim your free miniature bottle of Baileys Chocolat Luxe, simply follow the steps below:

1. Place an order for at least £40.

2. Add one 5cl bottle of Baileys Chocolat Luxe to your order and enter the voucher code VOU6793859 as you check out (cannot be used with any other voucher).

3. We’ll deduct the cost of the product for the first  people to enter this code and check out for deliveries between 05/12/2013 and the last available delivery slot on Sunday 15/12/2013.

For full Terms and Conditions visit ocado.com.

Bottoms up!

Naomi Bullivant, PR and Social Media Executive

Above and beyond

There’s not a week that goes by that we don’t receive lovely feedback from our customers. That’s why I thought we were well overdue an Ocado Hero. Here’s a fab letter we received this week.

ImageDear Ocado,

I wanted to write to thank you at Ocado and in particular Sarah Gardner in your Customer Care team for helping me out with a slightly unusual situation. To cut a long story short, I was planning to ask my girlfriend to marry me on Friday last week. Everything was set, ring ready, champagne on ice etc. My heart sank when on Wednesday, two days before “D-Day”, my girlfriend sent me an email asking if I could be at home for the Ocado delivery on Friday between 5 – 6pm, the exact time I was planning to ask. Whilst Ocado are brilliant, having a delivery man arrive whilst on one knee was not quite the atmosphere I was trying to create! I rang Ocado, to see if it was possible to change the deliver time even by an hour. Bearing in mind I am not the account holder, I was not confident.

Luckily Sarah answered the call! After a discussion with her manager (apologies whose name I do not know), Sarah came back on the line and told me that they would love to help. Sarah then rang my girlfriend and left a message explaining that there was a “routing issue” and that could the delivery come early? To allow for the “inconvenience” that Ocado had caused her (absolutely no inconvenience because it was her pesky boyfriend causing the trouble!) they had included a complimentary bottle of wine to throw my girlfriend completely off the scent!! This was a wonderful gesture because it meant that my girlfriend had absolutely no idea and totally believed the “routing issue!”

The great news is that the Ocado delivery arrived on schedule and half an hour later not only had all the groceries been unpacked but Catriona, completely shocked and stunned not only because I had managed to unpack the groceries, but also because I had asked her to be my wife! In the ensuing “How did it happen” questions, everybody has commented on how wonderful it was of Ocado to play along and I wanted to thank you for that.

In these austere times, business seems to be getting a terrible bashing, yet when companies behave like Ocado have, it warms the soul and I wanted to write and thank you and single out Sarah for taking the “risk” by believing this strange man and allowing me the perfect setting to propose.

Thank you very much and please do pass on our thanks to Sarah Gardner and everyone at Ocado for their help.

Kind regards,

Henry

Great work, Sarah. It’s going the extra mile like this that really does make shopping easy and enjoyable for our customers.

And here’s the hero herself:

ImageGot any Ocado Hero stories of your own? Please leave them in the comments below; I’d love to read them!

Jason Gissing

Co-founder

Driver of the Year

We love our drivers and judging by our Facebook and Twitter pages, you do too. It’s easy to see why really. They do a great job in all conditions and, I’m sure you’ll agree, are always super-friendly.

Every year we reward our top 50 drivers at our Driver of the Year event.  Held at Rockingham Motor Speedway, it celebrates the fantastic record we have in customer service and the safe driving of our fleet.

Picture of one of our drivers

This year’s event was a fantastic success and everyone had a great time driving dream cars like Ferraris and Aston Martins in a safe, controlled environment.

Picture of an Abarth steering wheel

And the winners of Driver of the Year 2013 are (drumroll please)…

  • William Major, Wimbledon spoke
  • Andrew Lewis, Weybridge spoke
  • Phillip Haplin, Hatfield spoke

Congratulations to all involved and thank you to the event sponsors Mercedes, S&B Commercial, Michelin, Capita, Paneltex, Ocado Insurance, Sopp & Sopp, Pro Drive, Smartdrive

Neil Shaw, Fleet Training and Development Manager

Picture of Driver of the year cap

Above and beyond

Our drivers have earned themselves a great reputation over the years, with customers frequently writing in or leaving messages on Facebook and Twitter to sing their praises. Their perseverance throughout the awful weather last winter is a shining example! Recently though, we received a letter that really left us feeling moved.

On Fathers’ Day this year, a customer was devastated when the order she’d placed as a gift for her dad turned up at her doorstep. She’d forgotten to change the delivery address, and on such a special day, was gutted that he’d think she’d forgotten.

Learning her story, her driver Richard Foster gave up time he could have been spending with his own kids to sort out her dilemma. He recollected the order, arranged for it to be despatched the next day, and for our Customer Service Team to call her father to explain. As she says in this snippet from her own letter:

Richard Foster defines what Ocado says it is all about: he goes the extra mile, he gives your service something special, and shows that at the end it is all about people. This is my heartfelt thank you to Ocado, but most of all Richard Foster.

We presented Richard with a luxury gift as our own thank you. It’s this kind of dedication that really sums up how important our drivers are to our business. It’s not for nothing that we call them Customer Service Team Members.

Ben