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Ocado Christmas: Your Questions Answered

Will my Ocado Reserved order go forward after Christmas?

Reserved will operate as normal in the new year. However, if your slot would have normally been booked during times or dates when we are closed, then your order will not be going ahead and you will need to re-book for an available time. For more details regarding our opening times, please see below.

What are your opening times between Christmas and New Year?

DateSlot delivery times
19th – 23rd Dec5:30am-11:59pm
24th Dec5:30am-3:00pm
25th – 26th DecClosed
27th Dec1:00pm–11:59pm
28th – 30th Dec5:30am-11:59pm
31st Dec5:30am-3:00pm
1st JanClosed
2nd Jan – Onwards5:30am-11:59pm

I am a Smart Pass customer, will I be getting access to early slot release this year?

Although we don’t guarantee all Smart Pass customers will be able to book a Christmas slot, we make sure they get priority access ahead of general release. We let all Smart Pass customers know about their priority access in October – demand doubled this year and, in some areas, slots sold out within the hour. We’ll release more in early December if they become available, though we can’t promise this.

I am a Reserved customer, will my Christmas order be automatically booked?

To help us manage demand, we pause Ocado Reserved each year from 20th–24th December. If you normally have an Ocado Reserved slot, then it won’t be booked during the Christmas period – you’ll need to book it yourself if you see available slots during that week.

What is the cut-off time for my order?

During the festive period (14th December – 4th January), the cut-off date will be a few days before your delivery, at either 2pm or 11:30pm. The table below details exact cut-off dates and times for orders due during this period. You’ll also receive the usual email and SMS closer to your delivery date letting you know what your cut-off date and time is. Until then, you can edit your order as many times as you like, though we do encourage you to only add items you intend to keep. Just remember to check out your order each time so that your changes are saved.

Delivery dateOrder edit cut-off dateOrder edit cut-off time
Week of 14th-20th December
Monday 14th DecSaturday 12th Dec2pm
Tuesday 15th DecSunday 13th Dec2pm
Wednesday 16th DecMonday 14th Dec2pm
Thursday 17th DecTuesday 15th Dec2pm
Friday 18th DecWednesday 16th Dec2pm
Saturday 19th DecThursday 17th Dec2pm
Sunday 20th DecThursday 17th Dec11:30pm
Week of 21st-27th December
Monday 21st DecFriday 18th Dec11:30pm
Tuesday 22nd DecSaturday 19th Dec11:30pm
Wednesday 23rd DecSunday 20th Dec11:30pm
Thursday 24thMonday 21st Dec11:30pm
Saturday 26th DecCLOSEDCLOSED
Sunday 27th DecFriday 25th Dec11:30pm
Week of 28th-3rd January
Monday 28th DecSaturday 26th Dec11:30pm
Tuesday 29th DecSunday 27th Dec11:30pm
Wednesday 30th DecMonday 28th Dec11:30pm
Thursday 31st DecTuesday 29th Dec11:30pm
Saturday 2nd JanThursday 31st Dec11:30pm
Sunday 3rd JanFriday 1st Jan11:30pm
Week of 4th-10th January
Monday 4th JanSaturday 2nd Jan11:30pm
Tuesday 5th JanMonday 4th Jan17:30pm
Wednesday 6th JanMonday 4th Jan17:30pm

Can I get a Zoom over Christmas?

Good question, here are our festive delivery hours:

DateShop openShop close
Christmas Eve6am6:30pm
Christmas DayClosedClosed
Boxing DayClosedClosed
27th Dec11am10pm
28th – 30th Dec6am10pm
New Year’s Eve6am10pm
New Year’s DayClosedClosed
2nd Jan – Onwards6am10pm

Please note

  • First deliveries take place one hour after the shop opens.
  • On 27th Dec, delivery will be available from 2pm onwards.
  • Last deliveries take place one hour after the shop closes.
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