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Ocado Christmas: Your Questions Answered

When are you going to let me know when I can book a slot?

We know your Christmas shop is really important and we want you to get it booked as soon as possible. You’ll see a star for Christmas slots next to ‘Book a delivery’ as soon as slots are available for you to book.

I can see the Christmas shop is open, how do I book a slot?

You’ll see a star for Christmas slots next to ‘Book a delivery’ as soon as slots are available for you to book.

I had early access to slots last year, why have I not been given them this year?

We’re experiencing very high demand for slots at the moment. We’re working to make sure access to Christmas deliveries is as smooth as possible by staggering the release of our slots. 

Why are some of the Christmas items out of stock?

Some of our Christmas products are only available for delivery during Christmas week (20th–24th December). So, you’ll only see them as in stock if you’re adding to, or editing, a Christmas order, or adding to a non-Christmas order in late November/early December.

I am a Smart Pass customer, will I be getting access to early slot release this year?

As a part of their membership, Smart Pass customers who signed up before 1st October will get early access to Christmas slots before general release. However, these slots do get booked up really quickly so we can’t guarantee everyone will get a slot. We recommend you book your slot as soon as you’re notified that slots are available for booking.

I am a Reserved customer, will my Christmas order be automatically booked?

To help us manage demand, we pause Ocado Reserved each year from 20th–24th December. If you normally have an Ocado Reserved slot, then it won’t be booked during the Christmas period – you’ll need to book it yourself. We recommend you book your festive slot as soon as you see the star for Christmas slots next to ‘Book a delivery’ or get an email notification if you’re a Smart Pass customer.

What is the cut-off time for my order?

During Christmas week (20th–24th December), the cut-off time will be about two days before your delivery, at 11:30pm. You’ll receive the usual email and SMS closer to your delivery date to let you know what the exact cut-off date and time will be. Until then, you can edit your order as many times as you like, though we do encourage you to only add items you intend to keep. Just remember to check out your order each time so that your changes are saved.

What are your opening times between Christmas and New Year?

DateSlot delivery times
19th – 23rd Dec5:30am-11:59pm
24th Dec5:30am-3:00pm
25th – 26th DecClosed
27th Dec1:00pm–11:59pm
28th – 30th Dec5:30am-11:59pm
31st Dec5:30am-3:00pm
1st JanClosed
2nd Jan – Onwards5:30am-11:59pm

Will Ocado Zoom be open over Christmas? If so, when?

Yes, Ocado Zoom is delivering during Christmas Week. Here are their festive delivery hours:

  • Christmas Eve: Last check out at 6:30pm
  • Christmas Day: Closed
  • Boxing Day: Closed
  • 27th–29th Dec: 2pm–11pm
  • New Year’s Eve: Last check out at 8:30pm
  • New Year’s Day: Closed
  • 2nd Jan: 2pm–11pm

Got more questions? Our Help Centre has the answers.

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