Ocado Christmas: Your Questions Answered

October 6, 2020

Views 77.47k

Will my Ocado Reserved order go forward after Christmas?

Reserved will operate as normal in the new year. However, if your slot would have normally been booked during times or dates when we are closed, then your order will not be going ahead and you will need to re-book for an available time. For more details regarding our opening times, please see below.

What are your opening times between Christmas and New Year?

Date	Slot delivery times
19th – 23rd Dec	5:30am-11:59pm
24th Dec	5:30am-3:00pm
25th – 26th Dec	Closed
27th Dec	1:00pm–11:59pm
28th – 30th Dec	5:30am-11:59pm
31st Dec	5:30am-3:00pm
1st Jan	Closed
2nd Jan – Onwards	5:30am-11:59pm

I am a Smart Pass customer, will I be getting access to early slot release this year?

Although we don’t guarantee all Smart Pass customers will be able to book a Christmas slot, we make sure they get priority access ahead of general release. We let all Smart Pass customers know about their priority access in October – demand doubled this year and, in some areas, slots sold out within the hour. We’ll release more in early December if they become available, though we can’t promise this.

I am a Reserved customer, will my Christmas order be automatically booked?

To help us manage demand, we pause Ocado Reserved each year from 20th–24th December. If you normally have an Ocado Reserved slot, then it won’t be booked during the Christmas period – you’ll need to book it yourself if you see available slots during that week.

What is the cut-off time for my order?

During the festive period (14th December – 4th January), the cut-off date will be a few days before your delivery, at either 2pm or 11:30pm. The table below details exact cut-off dates and times for orders due during this period. You’ll also receive the usual email and SMS closer to your delivery date letting you know what your cut-off date and time is. Until then, you can edit your order as many times as you like, though we do encourage you to only add items you intend to keep. Just remember to check out your order each time so that your changes are saved.

Delivery date	Order edit cut-off date	Order edit cut-off time
	Week of 14th-20th December
Monday 14th Dec	Saturday 12th Dec	2pm
Tuesday 15th Dec	Sunday 13th Dec	2pm
Wednesday 16th Dec	Monday 14th Dec	2pm
Thursday 17th Dec	Tuesday 15th Dec	2pm
Friday 18th Dec	Wednesday 16th Dec	2pm
Saturday 19th Dec	Thursday 17th Dec	2pm
Sunday 20th Dec	Thursday 17th Dec	11:30pm
	Week of 21st-27th December
Monday 21st Dec	Friday 18th Dec	11:30pm
Tuesday 22nd Dec	Saturday 19th Dec	11:30pm
Wednesday 23rd Dec	Sunday 20th Dec	11:30pm
Thursday 24th	Monday 21st Dec	11:30pm
Friday 25th Dec	CLOSED	CLOSED
Saturday 26th Dec	CLOSED	CLOSED
Sunday 27th Dec	Friday 25th Dec	11:30pm
	Week of 28th-3rd January
Monday 28th Dec	Saturday 26th Dec	11:30pm
Tuesday 29th Dec	Sunday 27th Dec	11:30pm
Wednesday 30th Dec	Monday 28th Dec	11:30pm
Thursday 31st Dec	Tuesday 29th Dec	11:30pm
Friday 1st Jan	CLOSED	CLOSED
Saturday 2nd Jan	Thursday 31st Dec	11:30pm
Sunday 3rd Jan	Friday 1st Jan	11:30pm
	Week of 4th-10th January
Monday 4th Jan	Saturday 2nd Jan	11:30pm
Tuesday 5th Jan	Monday 4th Jan	17:30pm
Wednesday 6th Jan	Monday 4th Jan	17:30pm

Can I get a Zoom over Christmas?

Good question, here are our festive delivery hours:

Date	Shop open	Shop close
Christmas Eve	6am	6:30pm
Christmas Day	Closed	Closed
Boxing Day	Closed	Closed
27th Dec	11am	10pm
28th – 30th Dec	6am	10pm
New Year’s Eve	6am	10pm
New Year’s Day	Closed	Closed
2nd Jan – Onwards	6am	10pm