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BAG RECYCLING: An update to our service

Since the carrier bag recycling scheme has restarted, you’ve been enjoying handing your bagfuls of bags back to our drivers. These bags have then gone onto be recycled in our closed-loop recycling process, which creates new carrier bags from old ones. You can find out more about it in the video below.

We’re complying with the government’s regulations by increasing our carrier bag charge from 5p to 10p per bag from 21st May. We’ll take back and recycle all your plastic carrier bags, no matter where they come from. However, we’ll only give you a 10p Bag Recycle Bonus for your Ocado bags. Once your bags have been counted and processed, we’ll send you an email confirming your Bag Recycle Bonus. This should be on the same day that we deliver your shopping. You should know that we don’t make any profit on our bag sales – it all goes straight back to the environment through great causes like WRAP and Trees for Cities.

We hope you understand the need for these changes, as we all need to do our part to reduce, reuse and recycle!

We’ll keep you updated with any further changes that come about but in case you have more questions, here’s a few of the most common ones we can answer.

Why are you only collecting one bagful of bags at a time?

We’ve placed a limit on the number of bags collected mainly for our drivers’ protection. When they do collect, they will also cover your filled bag with an outer liner. 

Will you only take Ocado branded bags?

Don’t worry if you have a few other brands’ bags mixed in there. We won’t judge! We collect all single-use plastic bags. We will only refund Ocado bags, though.

Have I been charged for my bags and will I get refunded?

You’ve been charged 10p per bag now instead of the previous cost of 5p per bag, in line with government regulations. We’ll buy back bags for 10p once the 5p bags have been returned.

Why are you now charging 10p for carrier bags?

We are staying in line with the current government legislation. Starting on 21st May, our carrier bags will cost 10p rather than the 5p they were before.

Why can’t I choose to not receive my shopping in carrier bags?

At Ocado, our logistics system is run using carrier bags to keep food safe and fresh. Instead of getting rid of bags, we have created a closed-loop system which means every single bag you return to us is recycled into new ones.

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